The Pacific Northwest has always seen heavy rains, seasonal storms, and year-round overcast. This climate entails that your roof is more than just a cap on your home. It’s your first line of defense against unfavorable weather conditions. With prolonged exposure to moisture, your roof is susceptible to damage.
When it’s time for a replacement or repair, choosing the right roofing contractor is a decision that can impact your home’s safety, value, and longevity for decades. But in a community saturated by several roofing contractors offering different perks and services, how do you distinguish between a dependable professional and a company that’s cutting corners?
This comprehensive guide helps Washington homeowners go through the process with confidence to make the most suitable choice.
Licensing: A Non-Negotiable Starting Point
Roofing contractors in Washington State must be registered with the Washington State Department of Labor and Industries (L&I). This registration proves that the contractor is legally allowed to operate and provides you with a resource in case of disputes or violations. More importantly, a registered roofing contractor will also carry a license, which is essential for consumer protection. Licensed contractors are held to certain standards and are subject to disciplinary action if they violate the law. Before moving forward with any roofing project, homeowners should verify the contractor’s license status by searching their name or license number on the L&I website. A valid license ensures that the roofing contractor has passed the necessary background checks, paid their taxes, and followed safety and labor regulations.Insurance: Protecting Your Property and Peace of Mind
As most uninsured contractors offer their services for a cheaper rate, hiring one might save you a little money upfront, but it exposes you to tremendous risk. There are two main types of insurance every reputable roofing contractor should have: General Liability Insurance: This protects your property in case the contractor causes damage during the project. For example, if they accidentally damage your siding or break a skylight, this insurance covers the repairs. Workers’ Compensation Insurance: Roofing is a dangerous job. If a worker gets injured on your property and the contractor doesn’t carry workers’ comp, you could be held financially responsible. In Washington, this insurance is mandatory for roofing companies with employees. Always request a copy of the insurance certificate and make sure it’s current. A reliable contractor will not hesitate to provide documentation.Word-of-Mouth: Recognizing a Contractor with a Strong Reputation
A good reputation in the community is a powerful indicator of reliability and quality. Here’s how to evaluate one: Longevity and Local Presence: Look for companies with long-term operations in Washington or that have been in existence for several years. A longstanding local business is more likely to honor warranties and guarantees because they have a stake in the community. Better Business Bureau (BBB) Accreditation: This isn’t mandatory, but it’s a helpful credential. An A+ rating on the BBB website means the contractor has few (if any) unresolved complaints and maintains good business practices. Referrals and Word of Mouth: Talk to your neighbors, especially in areas with similar roofing needs (like moss-prone zones or high-wind neighborhoods). A glowing personal recommendation is often the most reliable endorsement. Reviews: Reading Between the Lines Online reviews are useful—but only if you know how to interpret them. Sites like Google Reviews, Yelp, Angi’s List, and Nextdoor are all great starting points. Pay attention to:- Volume and Consistency: A single 5-star review doesn’t carry as much weight as 30 reviews averaging 4.6 stars over several years.
- Specificity: Reviews that mention crew professionalism, cleanliness, timeliness, and post-installation support are more credible than vague “Great job!” comments.
- Responses from the Company: If the contractor responds respectfully and constructively to both positive and negative feedback, it’s a good sign of professionalism and transparency.
